01803 323 950


Privacy Policy


S&A Heating Ltd requires the use of certain information about individuals to be able to carry out its business. In doing so we will take all necessary steps to protect your privacy and ensure that we are compliant with the General Data Protection Regulation (GDPR). We are registered with the Information Commissioners Office (ICO) - Reg No: ZA125485.
We will ensure your data is always kept secure and that we will never share your data with third parties for marketing purposes. We will only contact you via the contact methods you have provided us for legitimate business purposes such as booking acknowledgments, confirmations, receipts, invoices, service reminders, and engineer tracking. We will not use your data to try and sell or promote any products or services that you are not subscribed to. We will only hold information about you that is volunteered to us by you via any of our communication methods including [but not limited to] our website, telephone, e-mail, postal letter or via a third party through which you have sought our services.

This policy sets out the basis on which we will process any personal data or personal information that you provide to us, in connection with your use of our website and/or our services. 

About this policy

S&A Heating carry out central heating installations, boiler replacements, boiler repairs and expert plumbing and heating services in Torbay and the South West of England. This means we come into contact with a wide variety of individuals including customers, suppliers, businesses and other organisations that require contact in order to carry out our day to day business.

This Privacy Policy applies to your use of our website, which may from time to time contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy will occur upon your first use of our website. If you do not accept and agree with this Privacy Policy, you must stop using the website immediately.            

Policy definitions

How to contact us

Address: S&A Heating Ltd, Unit 7 Chatto Way, Torquay, Devon TQ1 4UE
Data Controller: James Frost
Email address: This email address is being protected from spambots. You need JavaScript enabled to view it.
Telephone number: 01803 323 950            

Your rights under the GDPR

For more information about our use of your personal data or exercising your rights as outlined above, please contact us as above
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

The type of data we may collect

Depending upon your use of our website, we may collect some or all of the following personal and non-personal data (please also see our Cookie Policy below)

How your data may be used

We only collect your data for a specific, explicit, and legitimate purpose i.e. to perform a service or for the performance of a contract, and to which you have consented to our use, or because it is in our legitimate business operations to use it. Your personal data may be used for the following purposes:

Data retention

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes. This may include contacting you by email, telephone and post with information, news, and offers on our products and services. You will always be able to opt out

Your personal data and third parties

From time to time we may contract with third parties to supply products and services on our behalf. These may include;

In some cases, third parties may require access to some or all of your personal data that we hold. If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely and securely.

If any personal data is transferred outside of the European Economic Area, we will take suitable steps in order to ensure that your personal data is treated just as securely as it would be within the UK and under the GDPR.

We may be legally required to share certain personal data, such as in legal proceedings or compliance with legal obligations (i.e. a court order or the instructions of a government authority).            

Controlling the use of your personal data

You can access our website without providing any personal data. However, to take advantage of all the features and functions available, you may be required to submit or allow for the collection of certain data.

When you submit personal data at our website, you may have options to control our use of your data i.e. you may be given options to restrict our use of your personal data for direct marketing purposes. This will also include the ability to opt-out from receiving emails from us which you may do by un-subscribing using the links provided in the email or by contacting the data controller above.

Accessing your personal data

You can ask us for details of the personal data that we hold about you and for a copy of it (where and when personal data is held). This is known as a “subject access request”. All subject access requests should be made in writing and sent to the email or postal addresses shown in the "How to contact us" section of this policy.

There is not normally any charge for a subject access request but under some circumstances, we may charge a fee where the request is ‘manifestly unfounded or excessive.’

We will respond to your subject access request within one month and, in any case, not more than one month of receiving it. We aim to provide a complete response, including a copy of your personal data within that time. Some cases, particularly if a request is complex, more time may be required up to a maximum of three months from the date received. We will keep you informed of progress at every stage.            

Changes to this policy

Occasionally we may change this Privacy Policy. i.e. if the law changes, or if we change our business in a way that affects the protection of your personal data.

Any changes will be posted on our website and you will be deemed to have accepted the terms of the Privacy Policy on your first use of the website following the alterations. We recommend that you check this page regularly to keep up-to-date.            

Cookie Policy

An introduction to cookies

Cookie law requires that you, as a website user, are informed about how cookies are used on our websites and that you give your consent to cookies being stored on your computer, laptop, mobile or tablet.

How cookies work

A cookie is a small text file which is downloaded to your computer when you access websites. Typically, they contain the following information: a site name and unique user ID, the duration of the cookie's abilities and effects, and a random number. Cookies are not used to reveal your identity or personally identifying information.

When you visit a website that uses cookies for the first time, a cookie is downloaded onto your computer. The next time you visit that website, your computer checks to see if it has a cookie that is relevant and sends the information contained in that cookie back to the website. The website then notes that you have been there before, and in some cases, tailors what pops up on screen to take account of that fact. They also might record how long you spend on each page on a site, what links you click, even your preferences for page layouts and colour schemes.

Generally, the role of cookies is beneficial, making your interaction with frequently-visited sites smoother with no extra effort on your part. Without cookies, online shopping would be more difficult. Without cookies, some websites will become less useful with the cookie option turned off.            

More about cookies

Session cookies

These cookies expire when you close your web browser (Internet Explorer, Firefox, Safari, Google Chrome etc). These cookies are used for various reasons, for example, remembering what you have put in your shopping basket as you browse a website. They can also be used for security to access your Internet banking or email.

Persistent cookies

These cookies are still stored on your computer after you have closed your web browser which allows your preferences on websites to be remembered. These cookies are used for a variety of purposes, for example, remembering your preferences on a website (your language choice or your user name on a particular website).

First and Third Party cookies

This refers to the website placing the cookie. First party cookies are cookies set by the website you are visiting. Third party cookies are set by another website; the website you are visiting may have advertising on the page and this other website may be able to set a cookie on your computer. Third party cookies on the main web browsers will often allow third party cookies by default. Changing the settings in your browsers can prevent this.


There are some exemptions to the above where it is essential for a website to store information on your computer, for example, to provide a specific website service to you that you have requested.

Our use of cookies

We use cookies to improve your experience on our websites and for functionality purposes, for example, if you choose to buy any of our products and services whilst on our website, you will be required to consent to us placing a cookie on your computer.

Further information can be found at:




Gas Safe


 ​ ​Unit 7
      CHatto Way
      TQ1 4UE