01803 323 950
01803 323 950
S&A Heating Ltd requires the use of certain information about
individuals to be able to carry out its business. In doing so we will
take all necessary steps to protect your privacy and ensure that we are
compliant with the General Data Protection Regulation (GDPR). We are
registered with the Information Commissioners Office (ICO) - Reg No:
ZA125485.
We will ensure your data is always kept secure and
that we will never share your data with third parties for marketing
purposes. We will only contact you via the contact methods you have
provided us for legitimate business purposes such as booking
acknowledgments, confirmations, receipts, invoices, service reminders,
and engineer tracking. We will not use your data to try and sell or
promote any products or services that you are not subscribed to. We will
only hold information about you that is volunteered to us by you via
any of our communication methods including [but not limited to] our
website, telephone, e-mail, postal letter or via a third party through
which you have sought our services.
This policy sets out the
basis on which we will process any personal data or personal information
that you provide to us, in connection with your use of our website
and/or our services.
S&A Heating carry out central heating installations, boiler
replacements, boiler repairs and expert plumbing and heating services in
Torbay and the South West of England. This means we come into contact
with a wide variety of individuals including customers, suppliers,
businesses and other organisations that require contact in order
to carry out our day to day business.
This Privacy Policy applies
to your use of our website, which may from time to time contain links
to other websites. Please note that we have no control over how your
data is collected, stored, or used by other websites and we advise you
to check the privacy policies of any such websites before providing any
data to them.
Please read this Privacy Policy carefully and
ensure that you understand it. Your acceptance of this Privacy Policy
will occur upon your first use of our website. If you do not accept and
agree with this Privacy Policy, you must stop using the website
immediately.
Address: S&A Heating Ltd, Unit 7 Chatto Way, Torquay, Devon TQ1 4UE
Data Controller: James Frost
Email address:
Telephone number: 01803 323 950
For more information about our use of your personal data or exercising your rights as outlined above, please contact us as above
Further
information about your rights can also be obtained from the Information
Commissioner’s Office or your local Citizens Advice Bureau.
If you
have any cause for complaint about our use of your personal data, you
have the right to lodge a complaint with the Information Commissioner’s
Office.
Depending upon your use of our website, we may collect some or all of the following personal and non-personal data (please also see our Cookie Policy below)
We only collect your data for a specific, explicit, and legitimate purpose i.e. to perform a service or for the performance of a contract, and to which you have consented to our use, or because it is in our legitimate business operations to use it. Your personal data may be used for the following purposes:
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes. This may include contacting you by email, telephone and post with information, news, and offers on our products and services. You will always be able to opt out
From time to time we may contract with third parties to supply products and services on our behalf. These may include;
In some cases, third parties may require access to some or all of your
personal data that we hold. If any of your personal data is required by a
third party, as described above, we will take steps to ensure that your
personal data is handled safely and securely.
If any personal
data is transferred outside of the European Economic Area, we will take
suitable steps in order to ensure that your personal data is treated
just as securely as it would be within the UK and under the GDPR.
We
may be legally required to share certain personal data, such as in
legal proceedings or compliance with legal obligations (i.e. a court
order or the instructions of a government authority).
You can access our website without providing any personal data. However,
to take advantage of all the features and functions available, you may
be required to submit or allow for the collection of certain data.
When
you submit personal data at our website, you may have options to
control our use of your data i.e. you may be given options to restrict
our use of your personal data for direct marketing purposes. This will
also include the ability to opt-out from receiving emails from us which
you may do by un-subscribing using the links provided in the email or by contacting the data controller above.
You can ask us for details of the personal data that we hold about you
and for a copy of it (where and when personal data is held). This is
known as a “subject access request”. All subject access requests should
be made in writing and sent to the email or postal addresses shown in
the "How to contact us" section of this policy.
There is not
normally any charge for a subject access request but under some
circumstances, we may charge a fee where the request is ‘manifestly
unfounded or excessive.’
We will respond to your subject access
request within one month and, in any case, not more than one month of
receiving it. We aim to provide a complete response, including a copy of
your personal data within that time. Some cases, particularly if a
request is complex, more time may be required up to a maximum of three
months from the date received. We will keep you informed of progress at
every stage.
Occasionally we may change this Privacy Policy. i.e. if the law changes,
or if we change our business in a way that affects the protection of
your personal data.
Any changes will be posted on our website and
you will be deemed to have accepted the terms of the Privacy Policy on
your first use of the website following the alterations. We recommend
that you check this page regularly to keep up-to-date.
Cookie law requires that you, as a website user, are informed about how cookies are used on our websites and that you give your consent to cookies being stored on your computer, laptop, mobile or tablet.
A cookie is a small text file which is downloaded to your computer when
you access websites. Typically, they contain the following information: a
site name and unique user ID, the duration of the cookie's abilities
and effects, and a random number. Cookies are not used to reveal your
identity or personally identifying information.
When you visit a
website that uses cookies for the first time, a cookie is downloaded
onto your computer. The next time you visit that website, your computer
checks to see if it has a cookie that is relevant and sends the
information contained in that cookie back to the website. The website
then notes that you have been there before, and in some cases, tailors
what pops up on screen to take account of that fact. They also might
record how long you spend on each page on a site, what links you click,
even your preferences for page layouts and colour schemes.
Generally,
the role of cookies is beneficial, making your interaction with
frequently-visited sites smoother with no extra effort on your part.
Without cookies, online shopping would be more difficult. Without
cookies, some websites will become less useful with the cookie option
turned off.
These cookies expire when you close your web browser (Internet Explorer, Firefox, Safari, Google Chrome etc). These cookies are used for various reasons, for example, remembering what you have put in your shopping basket as you browse a website. They can also be used for security to access your Internet banking or email.
These cookies are still stored on your computer after you have closed your web browser which allows your preferences on websites to be remembered. These cookies are used for a variety of purposes, for example, remembering your preferences on a website (your language choice or your user name on a particular website).
This refers to the website placing the cookie. First party cookies are cookies set by the website you are visiting. Third party cookies are set by another website; the website you are visiting may have advertising on the page and this other website may be able to set a cookie on your computer. Third party cookies on the main web browsers will often allow third party cookies by default. Changing the settings in your browsers can prevent this.
There are some exemptions to the above where it is essential for a website to store information on your computer, for example, to provide a specific website service to you that you have requested.
We use cookies to improve your experience on our websites and for functionality purposes, for example, if you choose to buy any of our products and services whilst on our website, you will be required to consent to us placing a cookie on your computer.
https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies
Gas Safe
OFTEC
NAPIT
WHICH?
Unit 7
CHatto Way
Torquay
TQ1 4UE